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Topic: Southwest Airlines just nickel-and-dimed some customers at the worst possible time (Read 29 times) previous topic - next topic

Southwest Airlines just nickel-and-dimed some customers at the worst possible time

Southwest Airlines just nickel-and-dimed some customers at the worst possible time

[html]The little things matter to your regular customers. They can matter even more if you pick an imperfect time to do them.[/html]

Source: Southwest Airlines just nickel-and-dimed some customers at the worst possible time (http://ht**://www.zdnet.c**/article/southwest-airlines-just-nickel-and-dimed-some-customers-at-the-worst-possible-time/#ftag=RSSbaffb68)