How trusted generative AI can improve the connected customer experience August 28, 2023, 11:34:17 AM How trusted generative AI can improve the connected customer experience[html]Most people are concerned about the implications of generative AI on data security, ethics, and bias. In fact, 81% of customers want a human to be in the loop, reviewing and validating generative AI outputs.[/html]Source: How trusted generative AI can improve the connected customer experience (http://ht**://www.zdnet.c**/article/how-trusted-generative-ai-can-improve-the-connected-customer-experience/#ftag=RSSbaffb68) Quote Selected